Call us FREE on 0800 980 9654

WE WILL BEAT ANY GENUINE QUOTE - Call us FREE on 0800 980 9654

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The whole ordering process was smooth as silk. The website is clear, the telephone service was friendly and efficient and delivery was made exactly as arranged. Would highly recommend ★★★★★

Nick Turner, Essex

Really pleased with goods and service, delivery as promised and flooring great quality! ★★★★★

Margaret Gibson, Leeds

Received samples very quickly, placed order online very easily, received a phone call next day to confirm delivery date, product exactly as described and of very good quality at a fantastic price.   ★★★★★

Andrew Stephens, Middlesex

Excellent communication. Both by E-mail and also by telephone.
Delivered on day advised, and delivery driver extremely helpful.

My second purchase from this company.
Price, quality and customer service couldn't be better.

Can't see me buying from anywhere else now having seen the laminate flooring and prices!   ★★★★

James Watson, Shropshire

I am very happy with my Karndean flooring. The fitter was very polite and the aftersales has been outstanding. I would highly recommend Premier Carpets to anyone and will certainly use them again in the future!   ★★★★

Poppy Owen, Midlands

I just wanted to take a moment to tell you what a beautiful job you guys did on our new carpet. The price was great, the installers were personable and professional, and it looks terrific!

Thanks so much for your help. We will highly recommend Premier to anyone in need of flooring.   ★★★★★

Lynne Bertrand, Wolverhampton

Easy Returns | Premier Carpets & Flooring

If you want to return an item please call our contact centre within 14 days (for all contact details please see our contact us page). If you are returning a product because it is faulty or something is wrong then we will pay for the return of the items and will normally arrange for them to be collected from you. If you are returning a product because you have changed your mind then you will normally have to pay for the return including any restocking charges.

Faulty items will be replaced if stock is available or will be refunded. If your order is considered a bespoke order (i.e. if the length is smaller than the width, or the vinyl is cut into a specific length), then we cannot accept a cancellation of contract. As the product was made for you specifically, your statutory rights by law to cancel do not apply.

Our returns address is: Premier Carpets & Flooring Ltd, Unit 9, Walton Works Industrial Estate, Macrome Road, Claregate, Wolverhampton, WV6 9HD